2.How do I check my order status or view my order?
3.I’m having trouble placing my order, what can I do?
4.How do I order made-to-order dresses?
| Step 1: Register | You will need to create an account with us first before being able to place an order. We will ask you for your details and send an email confirmation upon successful registration. |
| Step 2: Sign in | Once you have created an account, you may sign in with your username and password. We ask that you keep your password safe. |
| Step 3: Browse & Shop | You will be able to browser our product catalog or search for the item you are after by entering your item name and clicking search. To add items to your shopping cart, select the quantity and click ‘Add to Cart’. Your item should now appear in your Shopping Cart. You are also able to edit the quantity or remove items within your Shopping Cart. |
| Step 4: Checkout & Place Order | Once you have finished shopping and would like to check out, click ‘Proceed to Checkout’. This should take you to our Shipping and Payments page where you will enter your shipping address and shipping method (please note: shipping costs differ based on the method selected). Check your order details and click ‘Place your order’. |
| Step 5: Make Payment | An email will be sent once you have placed your order. You will need to pay for your order in full within 24 hours; otherwise your order will be cancelled in our system. |
2.How do I check my order status or view my order?
You will be able to check the status and details of your current and previous orders by visiting My Account > My Orders after you log in.3.I’m having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at contact@360buy.com .4.How do I order made-to-order dresses?
For any questions related to ordering our made-to-order dresses, please visit Wedding Dress Guide.No, we currently do not allow you to make changes once an order has been placed. You may cancel your order before payment by going to My Account > My Orders and clicking ‘Cancel’. Otherwise, if you do not make a payment within 24 hours, we will automatically change your order status to “Canceled”.We require a payment within 24 hours of placing an order. Our system will automatically cancel your order if a payment was not received within a day.
